The Hue Sync app is a way for Philips Hue smart lighting users to get a little more out of their systems. Connectivity is what makes smart tech work, and it needs to be reliable in order for the smart part of things to live up to its name. In other words, you can configure your Philips Hue lights to respond to the picture on your TV or computer screens: Lets take a closer look at all this new tech from Philips Hue. So basically, the Hue Sync Box will connect to your router with Wi-Fi, and therefore it can see the Hue Bridge (which is also connected to the router). Due to the complexity of the issue and amount of third party variables in the equation, we would recommend you Contact Apple Support. Simply delete this folder and the app should repair itself. Im looking to get into Hue lighting for the first time to go with my PS5. 4. My Smart Plug Keeps Turning On (or Off) By Itself! The No. Ports 1 and 3 are not the same spec as ports 2 and 4 on the sync box, but if you put the devices that don't support DV on those ports you'll probably be ok. M. Going to this page you will see the Hue Sync boxes that are available. After downloading the app on your devices and creating a new entertainment area, youll need to connect it to your computer. ADD UP TO 10 LIGHTS. UU. In the Hue sync mobile app, select an existing Entertainment area to use with the Hue sync box. Create an account to follow your favorite communities and start taking part in conversations. At this point, we would recommend you to Contact Apple Support. Who knows? Can the Hue Bridge connect to the sync box using Wi-Fi, or is it hard wired? . Just a case of waiting for some offers with Black Friday looming. Apple disclaims any and all liability for the acts, Hue Sync is split into 2 products including the Hue Sync App and the Philips Hue Sync box. September 24, 2021 Firmware version 1.8.1, November 26, 2019 Software version: 1.2.2 (first public software update). If your app has been giving you trouble and rolling back updates doesnt seem to change anything, or youre tired of constantly reinstalling the Hue software, you can check to see if its not the apps data that is causing the problem. He has therefore loved seeing smart homes hit the mainstream. Navigate to the HueSync folder (Roaming or Local). Improved the Hue sync box's ability to detect black bars on screen, enhancing generated light scripts Various CEC improvements August 20, 2020 Software version 1.5.3 Introduced native support for Harmony remotes Introduced a Wi-Fi status screen in the Hue Sync mobile app Improved letterboxing detection Improved automatic updates You can also just wait it out. Once those devices are good to go, youll need the Hue app. All you need to do is rollback the version of the Hue Sync app you are using. If youve never heard of the Philips Hue Sync, let me give you a brief introduction. The Hue Bridge doesnt offer Wi-Fi by itself, but it naturally does connect to your router (via Ethernet). Additionally, software problems are typically more common and may require several steps to fix. If the AP is the reason that causes the connection issues, so how to fix it? Luckily, Philips is a reputable manufacturer, and the Hue Sync system rarely encounters connection issues. Everything that happens on scenario 1 happens here. For some problems, it is difficult for you to find solutions online. This method has helped many people solve connection issues. There are many reasons why the WiFi signal strength can be weaker in certain locations and not others. You also can change the Wi-Fi channel from the routers admin console if it doesnt work by connecting them directly. Hue uses these connections to create their surround lighting experience. Theres another problem that has to do with how you set up your Hue Sync Box. Honestly considering a return. For that reason, you should always make sure that the WiFi signal reaching the system is strong. 1 Home Entertainment Tech Resource. However, with one or two of the latest updates, a lot of users started encountering connectivity issues despite not having any problems before. They release a new version constantly, you can seehere. If you want to enjoy an immersive home lighting ambiance, you should definitely consider the Hue Sync system from Philips. I was going to send mine back as I couldn't get it working properly all the time. I'm currently running a standard HDMI 2.0 cable J jasonrabbit Standard Member Mar 25, 2021 #479 Dont use the AP, just connect your Hue Sync Box to the WiFi router directly to see if it works. Smart Home, Climate Control & Security Forum, Control Hue Sync Box with a Logitech Harmony remote - Hueblog.com, Please Help! 1-800-MY-APPLE, or, Sales and The only thing to be careful of is if you have multiple routers in your house you will probably need to ensure that both Hue devices connect to the same router. I will list some issues to see if you have had them. It works for me, I've been putting the replacement box the all kinds of switching tests from nvidia shield straight to ps4 back to shield. Dolby Vision not working - From apple tv to philips hue sync to LG TV UH7700, User profile for user: Just looked at the Gradient and i'm sold on that. Delete inside the file in the HueSync app folder (Dont delete huesync folder, just delete the contents of this folder). It was plugged in HDMI 1 and now I've got it in HDMI 4 it's half working. But whats causing the connection issue you may encounter. Smart Plugs and Your Home: Is Radiation a Silent Threat? Not sure if this is something that clashed with the HDMI CEC settings on the TV itself. But you can rollback the version if you dont want to wait. For example, if there is any metal in your home that can cause issuers with your Wi-Fi. The out HDMI that runs to the tv should run into the Sync box HDMI PORT 1. If possible, we would also recommend updating the Philips Hue TV sync box. I will list some issues to see if you have had them. If managing two apps and your devices sounds like a little much, the Hue Sync Box handles this light show for you and allows you to connect all of your HDMI devices to a central hub. Learn more about brightness. Everything switching and working as it should, and the box is syncing instantaneously soon as I click start on the app. I mostly stuck to movies when I just had the play bars and a normal strip, but with the gradient strip I use it for TV more often too now. Then you can easily uninstall the latest version and install one of the older versions, and see if that helps. Swipe to the left on where it says "Home" and tap "Remove". There you have it! Make sure that your mobile device is connected to the same Wi-Fi network as your Hue Bridge. In addition to the software solution, Philips also offers a physical box that takes the frustration of connecting and syncing your devices to the lights out of the equation. Keep on reading to know more about these issues and how to fix them: First, lets start with the common problems you might encounter with the Hue Sync App. The Sync Box supports HDMI. I was redirected to the regular Philips Hue app for this, however my light is not being displayed and I cannot proceed configuration. One thing you need to know about the Hue Sync Box is that its issues are quite easier to fix than the app. If Apple TV is connected directly to our TV (Sony XR75X90J) we can view Dolby Vision content. There is already the way of entertainment in our modern lives. Hopefully with working files this time around! This is the first app youll need. The Philips Hue Sync Box is a great way to make your TV content more immersive if you pair it with your existing Philips Hue lights or the Philips Hue Gradient Lightstrip. All postings and use of the content on this site are subject to the. This lets users connect monitors, TVs, gaming systems, and streaming devices to a central hub. Save my name, email, and website in this browser for the next time I comment. Can It Support Both?! Good question. Simply connect the Hue Sync Box directly to your Wi-Fi router, and leave the AP for lower-priority devices or devices that can take the less stable connection. This is more likely to happen if you connect the box too far from the WiFi router or through an access point. With the continuous improvement of hardware and technology, the Hue sync App is also constantly upgrading. It works by analyzing whats on screen and adjusting the Philips Hue bulbs accordingly. However, they could not get it to connect to the Hue Bridge via WiFi and could not get any solutions on the Hue website and within the manual. 3- When I turn on the option on the Hue Sync app under advanced settings "Dolby Vision Enhanced Compatibility", the lights go back into syncing with the image but the TV doesn't recognize Dolby Vision anymore. Lets Find Out! Why cant we view Dolby Vision content when using the Denon receiver? Philips Hue is expanding their smart devices into new products that seek to give users a more immersive, and smarter, home lighting experience. Required fields are marked *. I plugged the Hue Sync Box into the second HDMI out on my AV receiver. This website uses the TMDb API but is not endorsed or certified by TMDb. Is this normal? If the apps data files get messed up, the app can start having performance issues. Sync your on-screen TV content. If your issue doesnt get fixed in the coming updates, or you dont want to wait, you can always go back to a previous version. Turn off 5ghz WiFi as it is just a short range connection (15 feet) and install the sync box and turn on the 5ghz WiFi. I like that smart home technology makes it easier than ever to get news and weather updates, secure your home, turn lights on and off and also have a disco with multi-colored smart bulbs! Mine especially has issues with Dolby Vision. Heres What To Do, Wyze Cam Has Blurry Video Recordings: Why This Happens, Wyze Cam Is Beeping Or Chirping: How To Fix This. New technology and new devices will always have some problems for many users. Sometimes goes off unexpectedly then has to be synced again. The Hue Sync from Philips is a smart lighting system that allows users to create a unique lighting experience in their houses. The Philips Hue Play HDMI Sync Box is an enjoyable way to add interactive lights to your setup, with your box taking an input HDMI signal and synchronizing light colour to it. If you havent done that yet, first install your Hue Bridge. Both the new app and the new physical device have some issues that users are currently working out. Am I really this stupid I plug all my stuff into the box and all I get is 'no signal detected'. However for some users, they don't understand the charm in a practical moving watching experience. Really, I'm the first to have these issues? Is that the issue? Troubleshooting Ecobee Server Communication Issues. Lets hop in! The app gives users a new layer of utility for their existing devices while the physical box gives similar utility and a new HDMI hub option for Hue users. So you can reinstall your previous version and uninstall your current version easily. Is it possible to output Dolby Atmos and Dolby Vision? For some problems, it is difficult for you to find solutions online. All Rights Reserved. Does your eye start adapting? This is a two-part combo of an app and a new physical device. The cable box should run thru the receiver. The images are in Dutch and have not much meaning other then . There is a power socket on the back, an HDMI output, a microUSB port, and four HDMI inputs. I am loving mine with the gradient strip as well. Do You HAVE To Use The Kasa App For Your Kasa Devices? Aug 20, 2020 9:53 PM in response to i_rina. I've got the Philips hue sync box and had an issue with 'not receiving a signal' with my Firestick. Ie. Ive got the video signal detected turned on as well because the Apple TV switching frame rate/dynamic range had a tendency to stop the sync. 8. In order to try this fix, you need to delete your apps data. They release a new version constantly, you can see. The gradient strip is definitely a big improvement over using just the light bars. Open up "Settings" on your iOS device. The easiest solution to this problem is to reduce the congestion in the WiFi signal, which is usually common among 2.4 GHz connections and access points. When the connection is confirmed, tap Search. provided; every potential issue may involve several factors not detailed in the conversations "@adamrzanek Thanks for letting us know, are you trying to get the Apple TV to wake up the Sync Box or the Sync Box to Wake up the Apple TV? Not only that, but itll also walk you through the steps needed to resolve and fix them easily. Lets go through some of the most common bugs and how you can fix them quickly and easily. Connecting to different inputs on the Philips Hue TV sync box, testing with different HDMI cables. The Philips Hue Play HDMI Sync Box reads the incoming signal from your media streamers and game consoles, then matches your color-changing lights with whatever's playing on screen in real time . Press and hold the option key to reveal a Library folder. To open the AppData folder (Users\[your username]\AppData\) on window 10, 8 & 7: The Homes internet network (not ZigBee) will be used for your Mac and PC to connect to your Hue Bridge on the Hue Sync app. However, if you ever come across one, make sure that you follow this guide to diagnose and solve the problem with ease! 4. Since the Hue Sync system is relatively new, Philips keeps putting out new updates to the software for various reasons. My xbox and cabke box are connected but when i turn it on i get the weak no signal message. Heres a quick look at each of the components of the system: The Hue Sync app is available for users on PC, Mac, and smartphones, although the smartphone app is built to connect your smartphone to the Hue Sync Box. Here's more details on how to do that - https://help.elgato.com/hc/en-us/articles/360027956512-Turn-off-HDCP-to-use-PlayStation-4-or-PlayStation-4-Pro-with-Elgato-Game-Capture-4K60-Pro----------Original description:I've been having issues with video signal cutting out through the Philips Hue Sync Box for a long time now. As a result, its helpful to keep the old installer files on your computer such as in a specific folder called Hue Sync Apps. It works like this: First you need to have Hue lighting and a Hue bridge setup in your home. Roku sends signal to tv thru the Sync Box no problem, but the Hue Sync app shows no signal detected, thus no light effects. The Hue Sync app has connection issues that seem to revolve around how the app stores data during updates. The system is composed of two standalone units, which are an app and a physical box. I have listed six methods for your issues. Is there a way to force the Apple TV 4K to send Dolby Vision? I will tell you some methods to fix it. How to set up Philips Hue Play HDMI Sync Box - YouTube Get step-by-step instructions on setting up the Philips Hue Play HDMI Sync Box. Your comment will be manually reviewed and approved by Tristan in less than a week. Apple TV 4K only sends the standard 4K, in setup 4K dolby vision isnt an option. No issues so far, but this setup doesn't allow you to use the music sync feature, I dont think. ShYnNoK. And the Hue Sync App allows your PC/Mac to control and sync your hue product. You can use them together or separately. So it's the sync box that's got the problem, not the wifi. Rollback the version of the Hue Sync App. jdo_apple. This lets users connect monitors, TVs, gaming systems, and streaming devices to a central hub. *When a bulb displays "Up to" a certain number of lumens in its specifications, it displays the maximum lumen output of the bulb. If your Sync Box is connected to a third device then connects to your monitor or TV, then your Hue Sync Box may be lost connection or signal. I dont have either of those options visible in my Apple TV settings when Im told that I should. Smart TVs, laptops and iPads, and smartphones are all devices that can usually manage with a connection that occasionally blinks out. If you have the plugin running it will discover the Hue sync box and will show this with one line shortly after the start of the plugin. What is different about the Apple product that it doesnt work? New Updates Causes Connection Errors or Timeouts, Solution: Reinstall Previous Working Version, Solution: Remove the Cache Stored on the App, 1. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Ok, if you have tried a lot of methods and still cant solve the connection issues even if you have downgraded back to the previous version. If you have used theHue Sync App, you may have some common issues with it. Now you should ensure that your Philips Hue Sync Box is your main hub for HDMI devices. I know that this suggestion is late, but try changing the HDMI input mode on your TV to 1.4. Apple TV 4K, If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. Looks like no ones replied in a while. No, * Image on the television? Look for the HueSync folder and open the Cache folder inside it, then all the contents inside that folder, but dont remove the original folder itself. Any selection of variables on option 3 doesn't make my TV recognize Dolby Vision, however I can force it to be HDR which works on scenarios 1 and 2 (it recognizes HDR and the lights sync). It might struggle to sync the Hue lights if your Mac or PC has a weak WiFi signal. 9. This site contains user submitted content, comments and opinions and is for informational purposes Hue Sync app shows no signal detected I have a Roku HDMI to input #1 of the Sync Box, and the HDMI out to the TV. Related Reading: Having A Dedicated Wi-Fi Network For Your Smart Home Tech. Wait 30 seconds. See all the updates weve made to the Hue sync box to improve the surround lighting experience. Hello, I am James Beetie and I am a bit of a self-confessed nerd! This won't reset your other HomeKit-enabled in your house, but it will delete anyone off the list that you've shared your HomeKit settings with. Is Philips Hue Z-Wave or Zigbee? As a result, it can be worth eliminating all the usual causes of bad WiFi connections: such as being too far from the WiFi router, or using a low quality WiFi dongle that often cuts out. I am surprised that no one noticed this issue Aug 25, 2020 11:19 PM in response to ShYnNoK, Had the same problem with my Appletv 4K and phillips hdmi sync box. TV signal drops until I reopen the Hue Sync app. I have a WiFi access point in my garage without issue, but some devices struggle with access points for some reason. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Can It Support Both?! You also can wait for the updates from Philips Hue, they can solve this issue quickly as a lot of users will have the same issue. I get no signal issues regularly since the latest update, and I have constant signal cutouts. Implemented 120Hz lightsyncing support for 1080p and 1440p content, Fixed HDR-detection issue for Shield Pro and Chromecast with Google TV, Fixed an issue wheretheHue sync box wouldnt reconnect when switching between Hue Bridges, Fixed an issue where the Hue sync box would not detect some Entertainment areas, Changes to an Entertainment area now show up directly in the Hue Sync mobile app, Reworked the communication between the Hue sync box and the Hue Bridge to better support future features, Fixed an issue where CEC Power State Detection would not work in certain setups, Modified USB Power State Detection timing for Sony TVs, Improved compatibility with several routers (e.g. Use up to 4 of your favourite HDMI-connected media devices to get your full-room light effects, making your console gaming content or TV more captivating and vivid. I found that many users have connection issues with their Hue Bridge. Or want to be part of a movie? This is another one youve probably already guessed the solution for. (2 ways), Are Philips Hue Bulbs Bright Enough? APs are also best used for devices that dont require a 100% reliable internet connection.