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By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Damaged items: report as fraud or carry on? : InstacartShoppers - Reddit I have reached out to customer support and have received a refund, makes me wonder why they did it no questions asked. I WILL NEVER USE YOU AGAIN. Just so many things wrong with IC and it really does start with corporate at the top. If possible I'd like to get my money back, but I'm not about to mess with some innocent lady's income over $5. Spawning different items with different damage values? No other store includes this charge. Instacart may issue a partial refund or credit for that item if only a portion of an item is missing or damaged. If your Instacart order is wrong, should you call the driver back or These 5 trends will dominate fast food in 2016 - Business Insider It doesnt seem there are any repercussions for these shoppers. the redelivery was received on Jan 14 but was not complete because several items were refunded. We sometimes earn affiliate links when you click through the affiliate links on our website. I quit shopping for instacart and shipt a couple of months ago. I work as an Instacart shopper and there are some things customers do that make my job harder . I'm never surprised at the length some people will go just to cause trouble. Common: 2-in x 6-in x 8-ft; Actual . I had a customer report her ENTIRE Target order as damaged, including peanut butter and a double camp chair. Usually, we can make things right quickly when you report a problem through the Instacart app or website. I will need the overcharge back AND the two 9.99 fees I was charged from my cable and internet companies when their payments didn't go through because of Instacarts double charging. Shoppers with a lower star ratingdont see the highest-paying orders. This seems like a massive breach of confidential credit card information. Poor bagging leading to damaged item (s) Please contact Instacart Care if your alcohol items are damaged. You get lower service fees and save an average of $7 an order with the service. On the right hand side youll see a link that says View Order Detail, which youll need to click. To qualify for a refund or credit under the Guarantee, the customer must: Customers are eligible for a refund or credit towards a future order up to the amount the customer paid for the item for the following order issues: Instacart may issue a partial refund or credit for that item if only a portion of an item is missing or damaged. Got my order which smells like cigarettes, notice I was missing items. Unfortunately, I work full-time like the rest of America and can't be there for it. Yeah just declare it damaged and leave 5 star rating, you can also leave a comment explaining to her that it was bad but it was not her fault that way she doesnt feel upset /guilty at the damaged report. If you can't advise me you will not be bringing my stuff, just say so and don't have me waiting while you keep changing the delivery date. - an item arrived broken or in an unusable condition. They will re-send any missing/damaged/wrong items without all the service fees. 2020. I spoke to one customer service employee and 2 supervisors and a woman named Kelly who claimed she was a senior supervisor. No penalty to shoppers. Luckily, you can request refunds from both the Instacart app and the desktop webpage. Instacart sent Melchor an apology and offered her a $70 credit and a free delivery. February 1 2023 placed an order via instacart with Fortiono's Mistakes You're Making When Ordering Groceries on Instacart - Insider It all depends on the service you signed up for. Instacart Jen recommended taking advantage of the notes function in the Instacart app to avoid order delays and disappointment.. One option you have is to screenshot messages from the customer. Click the 3 horizontal lines in the upper left corner and select Your Orders. Stay blessed. If you selected an item issue, choose the affected item(s). We spent 100 dollars on UBER. However, some Shoppers take advantage and will add on additional items that werent ordered. Shop online & get your groceries delivered directly to your door in as fast as 2 hours. See how much you could be earning. We'll examine what such a household could earn in cash back using the Instacart . App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google LLC. during the shut down there were a lot of people that came on board as shoppers. A woman shared her frustration on TikTok with a male Instacart shopper who refunded her bread because he couldn't find it. On December 14, 2022 I placed an order with instacart for my elderly mother who is handicapped and housebound. Merle Bolonkin. If you feel unsafe or need emergency services, please dial 911. When placing an order, customers can indicate their replacement preferences. When youre logged into the Instacart app, youll first need to find the receipt for your order. This offer is non-transferable. I was charged over $550.00 for my two orders. Some Shoppers have resorted to using bots, which are third party apps that work alongside the Instacart app. I had pho. Matt Wilson. However, you have to reach out during the given timeline, otherwise you wont be eligible for a refund. I have been a shopper for Instacart since Jan 2022. Ive had customers tell me to get it anyway and then went back and said that they were items were damaged. The app has a live-chat support feature that guarantees you can chat with an agent within two minutes. Shop for items from stores near you, with a selection of more than 500 retailers and trusted local grocers across North America. If someone has been burned, theyll usually review. To understand this scam, you must first understand how the Instacart app works for Shoppers. In my case I'm retired and cannot live on social security. Did you receive a delivery you're not completely satisfied with? kiwa obituariesThis item PVC Vertical Blind Replacement Slat Smooth (White) 10 Pk 82 1/2 x 3 1/2 by Royal Window Coverings. 1. Lowes Douglas Fir 2x6#2 and Better Prime Doug Fir Lumber (77) Questions They would not honor the listed price on the Instacart web site. It was a packaging issue, not the shoppers fault and I havent reported it because I dont want them to get penalized in some way. Some bots alert Shoppers when new orders appear. I had to pay overdraft fees plus come up with the extra money to put back back in my account to recover my bills. Instacart Help Center - Alcohol and over-the-counter policies Other times, youll get faulty products or be missing entire items, so of course, youll want your money back in those cases. And it's safecontactless delivery is available. Here are 8 things I wish customers would stop doing. Plus, your first grocery delivery is free! A place to rant, ask for help, talk about local challenges, funny experiences, and general happenings in this business. Then align it properly with the other blind slats. In some cases, delivery drivers will drop off your groceries at the wrong address, leaving you stuck with no food and out of money. One just recently complained about damaged items even though I was in constant contact with the customer, sent her pictures of the items BEFORE I purchased them. Alcohol may never be delivered to a retail business or college campus. If youre unhappy with the quality of your product or what replacements were chosen, you can get a refund from Instacart. She's in the middle of a shift but said: "the short answer is no, they can't come back, and the extra items most likely belong to another customer." The way this all impacts the various people involved in order fulfillment (gig workers and employees) is more complex . Instacart: Reviews, Complaints, Customer Claims | ComplaintsBoard Is the Instacart Shopper Rating System Fair? Here's How it Really Works Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. They promise a delivery time hours out, then email/text last minute to let me know that the order won't arrive until tomorrow during normal business hours. Reddit and its partners use cookies and similar technologies to provide you with a better experience. . Please allow up to 10 business days for this to reflect on your bank statement. One item was cinnamon cake slices and I have no idea how they woulda been damaged and the other was ice cream which I grabbed at the very end to insure it didn't melt while shopping . Are yall serious? Credits will automatically apply . There was a shelf of Diet Coke 6-pack bottles listed at $5.99. They werent in the mood to pay $9.90 for a watermelon that IC paid $7.99 for. 6 Hot IPOs to Watch Out for in 2023 | baraka I ordered 3 6-packs of Diet Coke bottles listed for $4.99 each. Select Report safety issue under Other issues. - a customer was charged for an item, but the item wasnt included in the items delivered to the customer. If it is too late to cancel, I suggest calling Instacart at the 800 number and ask if you can cancel. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Youll log in to your Instacart account and then find the same three horizontal bars in the upper left corner of the screen. I had this happen to me. In 2014 he acquired Ridester.com to share his experiences with other drivers. 2. No penalty to shoppers. What I think happened is that somehow the brand new shoppers got priority on better paying batches or something because boy did it go downhill quickly. This will detach the slats and you can easily remove them. It's not for the heck of it.. Its to make ends meet and pay our bills, just like any job. If you selected an issue under Other issues, choose the specific issue. I am not going to use this company any more for the awful service and customer support and insist on normal compensation. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. This process is fairly straightforward, as Instacart will work with you to get a refund issued to your choice of payment method. I was promised a redelivery for an order from Rosauers that was delivered on Jan 13 to a wrong street and number. Answer (1 of 17): Instacart will tell you to just deal with them and that is fine since they will right the mistake. Something like: Pristine: 0.0 - 0.250. Shoppers must deliver to recipients that are 21 or older. If you cancel your Instacart Express membership within the first 15 days of your membership, not the free trial, youll get a refund of the membership fee. Nah, not when you paid delivery fees, service fees, marked up prices and tip because you needed it delivered in the first place. Instacart Restricted My Account for Reporting Problems with My - reddit Instacart Help Center - Terms of 100% satisfaction guarantee While you cant do much with these, it may help you plead your case if Instacart decides to deactivate your account at some point. Not to long ago I got a damaged item for a dang watermelon. Strangely, the order was complete with no issue so I thought. They hope that the customer wont notice, and theyll be able to keep the extras or return them for cash or gift cards. Has anyone else had any customers say they had a damaged item? 2 yr. ago. Select the reason for the refund (wrong item, missing item, damaged item, etc). Company transparency and an explanation as to why my credit card information was used to fraudulently enroll me in a service I never requested. hair-healthy HyperAIR Technology that shapes your hair into a gentle wave by drying in placeno tugging or heat damage. It definitely wasnt broke when I delivered it You can plainly see it in my picture. Instacart promises customers that their Instacart Shoppers will only buy items in perfect shape. **Not directly affiliated with Instacart** Customer won't likely want to exchange it for another, as the whole batch is likely rancid. Company transparency and an explanation as to why my credit card information was used to fraudulently enroll me in a service I never requested. You may not be eligible for a refund in some cases, but Instacart will happily give credit in lieu of a refund. Any credit issued shall be subject to the. Green cards cant be scanned and must be manually entered. Start shopping online now with Instacart to get your favorite Quick Picks by Publix products on-demand. Damaged item. Hello, I am new to Instacart and barely have - Reddit Yes there are some dishonest customers. The $7 base pay was supposed to be a floor that would raise depending on the size of the order. Call never materialized, even after emails to instacart. Missing items; Incorrect items; Damaged items; Poor replacements; Early/late orders; Ready to make more money than with Instacart? If this does happen to you, you can contact customer service to get a refund and leave an honest review about the Shopper to warn others. Do you guys get penalized for damaged items? EBT) arent eligible for credit and you might see a refund option instead, and certain items may require in-store returns for refunds. How they treat there employees and refuse to pay them! Contains damaged, spoiled, or otherwise unusable items. 16 Must-Know Instacart Shopper Tips & Tricks (2023 Guide!) If you selected an issue under Other issues, choose the specific issue. 2. Is there a way to tell instacart an item is defective by no fault of the shopper? Under the 100% satisfaction guarantee (the Guarantee), customers are eligible for a refund or credit if they report a qualifying order issue. Select a credit to your Instacart account or tap Help Center to contact Care. From there, tap on the order and itll show that your order is complete and hopefully have a picture of the delivery. Instacart Help Center - Problem with your order just noticed today that I had 2 "damaged items" from order I did a few days ago. Instacart has a system for dealing with requested items that arent in stock. Instacart took the $149.14 out of my account on December 13th and,14. Harris Teeter did not resolve my issues due to having disconnected calls by rude customer service reps. Next, youll need to scroll all the way down to the bottom of the digital Instacart receipt page. 5. This was minor comparitively, but I don't want to miss out on good batches because someone was a Karen. She also wanted them by a certain time, which I went above and beyond to deliver before that time and handed them to her! I sent this to a friend who has been an Instacart shopper for quite a while. Shoppers who are trying to run a scam will charge for extra items. and our Instacart+ family account terms and conditions, Sephora holiday sales terms and conditions, Instacart Mastercard Pay with Points terms, Instacart+ promotional terms and conditions. Then, Instacart will connect you with a personal shopper in your area to shop and deliver your order. So do shoppers get penalized for this? Instacart will provide a refund, credit, or redelivery if the alcohol item was damaged by the shopper due to the following Shattered or cracked glass; Broken seal; Missing or tampered label; Poor bagging leading to damaged item(s) Contact Instacart Care for assistance with damaged alcohol items. Go to the Instacart app and tap the account icon to access your account; select "Your Orders" to find the purchase with the item you would like a refund for and tap on that order. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google LLC. Additionally, you could get a cancellation fee of up to $15 for canceling your order. Customers can request a refund through Instacart, but it may take a few days. Contact our dedicated Senior Support Service if you need help getting started or with an existing order. The next page will show you all your past orders and give a preview of what they contained. Answer (1 of 4): You have to cancel the order before the time is up to do so. Delivery Companies Hand Out Safety GearWith Mixed Results Hey y'all! Either a Shopper or customer is using Instacarts policies and system to their advantage. 3. So I was trying to figure out what to do about damaged items that I felt were not damaged when I delivered them to the customer. Refunds are processed immediately, but it may take 5-10 business days to see the funds in your bank or credit card account, depending on your bank. #Instacart customer lies #customer scams #Instacart shoppersAn Instacart Customer Reported Missing Items on a delivery I did on October 14th. It tells you on your app or desktop that you can do it. Although I am a new shopper only been doing it a few months I am confident Ik what a damaged watermelon looks like! This complaint is about instacart and how they lie , hold back pay earned and overall treatment of there employees . If your order is a fairly large order, odds are shoppers wont want to take it on. I go above and beyond to find the products and deliver them on time intact. Once you remove the damaged slat you place it somewhere and get the new ones. I reported mine. I call Instacart who I believe will sweep this under the rug with all of their out sourcing these days. Shopper texts me authorization for substitution, I agree on 2 items, all goes well, then he drops on my doorstep and leaves, no knock, no text, and . None of these fees are disclosed prior to processing payment. Instacart Help Center - Safety incident reporting Also your an awesome human for caring about the shopper! At the top youll see any refunds you may have had while the shopper was fulfilling your order and the store was out of items. As mentioned, a damaged item report is absolutely no skin off my nose as long as you 5* me. I cancelled the order but why bother rescheduling so that I can get another run-around? Ridester 2022 | ALL RIGHTS RESERVED. Instacart does refund missing items. From there, youll need to select Your Orders and find the order you had an issue with probably the most recent one. The Adjustments section shows refunds for out-of-stock items or item issues, such as missing or damaged items. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Instacart. charging for services, double dipping into my bank acct and leaving charges pending, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. These Shoppers are adding on itemsand then not delivering the order. Don't they save them? Another issue is Walgreens. All Shoppers in the area can check their app and choose from available orders. Instacart is legitimate, convenient, and safe for shoppers and customers. The total came to $257 and Instacart charged me $72 for a tip. This was a Publix in Fayetteville, GA. Instacart, which had an estimated valuation in the tens of billions of dollars, experienced tremendous success over the past few years, especially when its primary service - home delivery of groceries and other products - became a necessity for anxious and cautious customers during the pandemic. They charge for membership, service fees, service fee tax, traveling fees and container fees. Instacarts customer support works to keep customers happy, and itll issue refunds quickly when applicable. Consider DoorDash! Actually call the service line and make a complaint. No thank you, I'll wake up 30 mins early for work tomorrow and pick it up myself. Store won't give a refund for Instacart purchase unless it's Kroger online pay and select others. . Answer (1 of 4): When a customer reported item(s) missing/damaged/incorrect, they can see it on their end and report them as fraud with option to submit as proof. Begin typing to search, use up and down keys to navigate, enter to select. In essence, this company is a product of satan's work, however, if you're completely desperate this is your wonderland. When Zahara had a rating of 4.95 . I give up.. NEVER USE SERVICE AGAIN. If you dont, you wont be able to receive a refund for your order, regardless of what was wrong with it. USA, Alternative: Cancel an Instacart Order Before Its Delivered. That's some garbage. Customers must be 21 or older to order alcohol items and provide an approved photo ID showing their birthdate at delivery. Place an order through the Instacart platform for which the 100% satisfaction guarantee text appears on the checkout screen; and, Report one of the order issues identified below within one week of delivery. It wont be in very vibrant lettering, but you should see a box that says Rate Order And Report An Issue.. When a customer receives their Instacart order, they get an email receipt of everything they paid for. Some scammers are always out to see if they can get things for free. However, a few Instacart scams can cost you money or even your job. Hidden markups, missed sales on Instacart leave customers feeling - CBC The best way to avoid Instacart fraud is to be diligent about checking star ratings. Or another solution take it back to the store at the customer service desk they will just offer a new one or store credit. If you scroll down to the bottom of the receipt, youll see a prompt asking you to rate or report a problem. The screenshot showed that the shopper sent Jas two pictures of the dip section of the grocery . A new definition of healthy Once . On December 13,2022 I placed an order with Instacart the total amount was $159.14 plus a $21.51 delivery fee that was supposed to be free for that order. Adding instructions for specific items, replacements, or delivery, Gifting an Instacart order with Care Carts. I've worked for these people for the last 4 months, they have no service available to their drivers so if you get into a jam you wait on hold for 40 minutes through the app only. It really is sad.. To think some people will complain just to get something for free. Select Get help on the relevant order. She agreed they were acceptable. - Missing items - Incorrect items - Damaged items - Poor replacements - Early/late orders If an order never came, or you get someone else's order, you can . 6. If you cant cancel your Instacart order, it probably means a shopper has already picked it up and began working on it. Now youll click View Receipt to see a detailed list of what was already refunded, adjusted, or successfully delivered. Store won't give a refund for Instacart purchase unless it's Kroger online pay and select others. I said to her, if I didn't have funds, all of the charges totaling over $550 wouldn't have been debited. Most people who use the Instacart app utilize it the way it is supposed to be. Worn: 0.251 - 0.575. or something like that.. For separate items though, I tried inserting damage values per item like you mentioned above, but it is ignored, items following the value at the top. Unless they gave you a four or less star rating, why worry about it? However, if you input the information incorrectly and it technically goes to the right address, youll have a bit of work ahead of you. Instacart must re-introduce item commission. Customers must be 18 or older to order over-the-counter medicine and provide an approved photo ID showing their birthdate at delivery.