kaiser permanente text bot interview

Not long ago, I received a call on a Friday morning when I was scheduled to be off work and was told that an employee hadn't reported for their shift. All interview questions are created by MockQuestions.com and are not official interview questions for any organization listed on MockQuestions.com. You can access your electronic health care and coverage information with non-Kaiser Permanente (third party) web and mobile applications. "I am usually the 'ideas person' in team projects. ", "In looking to further my career in the healthcare field, I know that Kaiser Permanente has the highest of quality standards for the care that they provide. Your answer should include your ability to be patient, kind, and confirming to best answer this question. In the future, I will like to be a PA and help more people.". ", "Patient adherence, the idea of patients, not taking their medications like they are supposed to, and affecting their health, can be stressful. Permanente physicians and other providers at Kaiser Permanente are dedicated to helping to make life easier for you by keeping you on schedule with your important medical appointments. Also, avoid telling the interviewer that you get along with everyone all the time. I'd be curious to hear if your department had any needs in this area. When I am under pressure on the job, I focus on the task at hand and make sure not to get distracted with other tasks. With this question it's important to explain a team challenge and how you collaborated with your team members to go above and beyond the call of duty to achieve a goal or overcome an obstacle. What is the hiring process for remote jobs at Kaiser Permanente? Behavioral 3. Perhaps you are watching TED talks to gain skills in a particular area, reading the latest-and-greatest book on the subject, or maybe you are taking a seminar at a nearby community center. Being newer to my career in healthcare, my biggest goal as of late has been to take as many related courses and workshops as possible. I've had a lot of success by focusing on building a reputation for consistency and follow-up. "Everyone is emotional to a certain degree, and I would consider myself kind-hearted and open. Healthcare is not a place for gimmicks because health is precious and irreplaceable. I understand and agree that Kaiser Permanente may verify any and all information that I provide. ", "Do my job and do it right. ", "I have the basic procedural skills for this team position. In asking this question, your interviewer would like to know if you can adequately handle being the bearer of bad news. In seeking out possible solutions, I also seek feedback and support from others when needed and also plan on how to cope in case of a solution does not go as planned.". Kaiser Permanente interview Flashcards | Quizlet By initiating an open conversation with this person, we were able to uncover his need. Make them think we care about them as if they were our family members so that they will come back.". The HR Partner and I approached this person to discuss our company culture and how his behavior disrupted the environment. "In this profession, my customers are my patients and their family members and I look to be at my best in providing excellent care and compassion to them. ", "This is a great question. We had in services to help us prepare. Finally, end your response by talking about the positive outcome. ", "Yes, I handle all of these administrative tasks in my current role. I know what I want to be done and how I want it done, so it's often easier to do it myself. Well done! At Kaiser Permanente, integrity is held in the highest regard. In my current position, when a patient has a post-procedural pneumothorax that requires a chest tube and a hospital stay, I gently explain what happened, the need for the chest tube, and the hospital stay.". I indulge in the things that make me happy on my time off. The most successful healthcare institutions in the world pride themselves on the trusting relationships that they build with their patients and vendors and this is no different at Kaiser Permanente. For 180 days, my employees were rewarded for coming to work 10 minutes early. At Kaiser Permanente, the most difficult side of working in the healthcare industry entails having difficult conversations with both colleagues and patients. Why Do You Think You Are A Good Fit For This Company? "I certainly do not enjoy communicating bad news to a co-worker, but I do have experience in doing so. If hired onto the team here, my first goal would be to learn and understand the quality measurements that the organization utilizes and study prior work that has been done to improve those measurements. This sounds like a very collaborative workplace. Submit as soon as possible so that you will have more time to gather the required supplemental documents. Browse questions (57) Ask a question. Be sure to talk openly to your interviewer about which areas of your career are the most stressful. If possible, also try to mention which programs or software you are experienced in when it comes to ordering or doing inventory. I am always sure that when at home, my family gets my attention first. In the end, I try to always treat others the way I would expect to be treated if I were in their shoes. I am looking forward to getting into the routine of a career again. Never being complacent, my creative thinking and project leadership skills will serve your organization greatly. Discuss how you can thrive in this role, even during the most stressful times. My weakness is taking on too much and not delegating. In asking this question, your interviewer truly wants to understand the role that you naturally take on when put into a team-based environment. 1 / 41. These relationships are created from the ground up. Either way, be honest with the interviewer about your preferences without leaning negatively, either way. I greatly value the information shared between fellow professionals in our field. In leading this project, I gathered a diverse team around our clinic that went through a rigorous process of defining the problems and creating solutions to those issues. I'm a good listener, and my coworkers and patients like that about me. Talk to the interviewer about the compassionate qualities that you possess and that you'd bring to this role with Kaiser Permanente. Are there any specific action steps you would need to take to reach your goal of becoming a PA? I have had to adapt to 3 new managers in the past four years and each has had their own unique styles and expectation. I would make sure to alert my team of a covid + patient and what protection to use, ie respirators vs N-95 masks. ", "Knowing that I wanted to pursue a career that involved healthcare and science, I received my bachelor's degree in cytotechnology from Thomas Jefferson University. Excellent! The sheer size of Kaiser Permanente makes them a very culturally diverse organization. Your role with the organization could potentially put you in front of patients, vendors, or family members of patients, and all are considered customers of the organization. I start this by building trust in my patients with my clinical expertise and my interpersonal skills. ", "My desire to become a nurse stemmed from my passion for helping people when they are most vulnerable. You are responsible for employing over 300 000 professionals, a third of them being nurses and doctors. The call was almost one hour in length, but it was worth the time to smooth over an important customer-related situation. I am currently pursuing my MBA to help advance me into a leadership position later in my career, and I'm hopeful that opportunities will exist down the road with Kaiser Permanente when I am ready to demonstrate my ability to lead. ", "I was working in a clinic where the primary population was low income. ", "I believe I have good customer service with my patients, and coworkers because I treat them with respect, ask them how are they doing. I feel that your focus will be a great fit with my long-term career goals to eventually work in primary care with a great organization. At the same time, I was going to school to become a tech and got a job at a Wal-Mart pharmacy as a tech in 2010, and I have been working there since.". Once developed, I researched and put out contact to users of the systems and we saw a great response rate to the survey. ", "I have always been naturally introverted, but I have turned that personality trait into an advantage for me. Deadline: October 5, 2022. Every clinic I've ever worked in has its way of communicating and recording facts, so I put time and attention into using the system the people around me are using. Interview Questions Give an example of an improvement project you led Most Asked Kaiser Permanente Interview Questions and Answers With some great advice from some mentors in my role, I have harnessed that fear into the ability to go above and beyond for my patients to help ensure that I've done my part to create a great health outcome for them. I don't know what the patient could be going through, but showing I care for them and treating them like family will make a difference for them to feel better. This ensures that you give the right amount of information and detail to create a compelling and memorable answer. One of Kaiser Permanente's primary values is making the communities in which they practice a healthier place. Being able to adapt to change in the workplace is an essential skill to possess because change is inevitable at Kaiser Permanente. In addition to this podcast, I also subscribe to a couple of industry blogs. ", "I dislike when there's work politics. While I am confident that my skills and experience are a great fit for this role and for your patients, the better I know the procedures, policies, and systems within the organization, the more wholly I will be able to help the patients I would be working closely with. ", "I would describe myself as a hard worker. In the early morning hours, I was tending to a patient that was still wide awake and we ended up conversing for some time. While I've listed several general options here, you don't have to stick to standard role divisions (i.e. Image source: Times Herald. I don't like environments that are littered with negativity, but always do my best to remain positive in these situations. Kaiser Permanente was updated by Ryan Brunner on November 21st, 2021. There are no other roles for that position". Be sure that some of the skills you mention are a match with what Kaiser Permanente is looking for in the job posting or job description. I called for one of our CNAs to come and help me get the patient to the bathroom and back to his bed. Asked November 29, 2021 In a community-type setting, my main goal is to build relationships with my patients to keep them coming back to me for their care. As you talk openly and honestly about your personality traits with your interviewer, try to match your personality traits with the mission and values of Kaiser Permanente. Also, I am organized, bilingual, and I have pharmaceutical knowledge. In the end, we awarded those with perfect attendance a $600 bonus. Second, I want to be the best at what I do. In asking this question, your interviewer wants to know if you consider yourself to be an emotionally driven person. Does it help you build trusting relationships with community members? Discuss with the interviewer what you would expect for compensation if offered this position. ", "Yes, the pharmacist and I are the ones that order prescriptions most of the time. I am a recent grad from Columbia University and have spent the past 12 months traveling the world. By consistently rejuvenating in this way, I can give even more energy when I am at work. To get at your ability to do this, be sure to read through the job description thoroughly prior to your interview. Written by Ryan Brunner on November 21st, 2021. When have you had to adapt to change in the workplace? Consider sharing how patients react to the way you communicate. On a recent project, I was part of a team that was testing new EHR's that we would potentially put to use in our organization. Kaiser Permanente was born: in response to the staggering economic conditions of the Great Depression. Whatever your method, be sure to highlight that you are successful in organizing your day and paying attention to the fine details in the work that you would be doing with Kaiser Permanente. Using texts, Kaiser signs up 11,000-plus members for CalFresh | The My documentation is strong, as well. Nice work! If they want help, Ill help any way I can. I know that working as a team is of utmost importance here and the team members having a clear understanding of how we can work together would be extremely beneficial. Rest assured, I would be a great ambassador of positive relationships for Kaiser Permanente. where i concurrently pursued a degree in both nursing and biological sciences. List several ways that you receive your industry knowledge and stay on top of trends. When I enjoy what I do it doesn't feel like a chore. Very nice answer. But I want to be upfront, I have done a full background check before, and there is a possibility you will see a charge for possession of marijuana in the check. ", "I think my weakness is that I take too much to do. I've cleaned up your answer slightly to more successfully deliver your message. No matter what example you use, make sure that your interviewer walks away from your time together knowing that you have the skills to diffuse a difficult situation and that you realize this is a requirement for the job. Borja estimates that. If you can, match your strengths to the requirements outlined in the job description and make sure to thoroughly research the position prior to your interview. Rather than just sharing how you have gone above and beyond expectations in the past, focus on how your qualities will help you to meet and exceed expectations in this role with Kaiser Permanente. It sounds as though you are highly organized and methodical in your work. I fully understand that there is an art to being properly organized when it comes to the availability of supplies. For instance - if we are close to losing a patient, I will focus on the positive memories rather than the illness. Once this trust is developed, my patients can fully trust me and recommend my services to future patients. As well, a thorough read through of the job description will give you some insight into the type of environment you would be joining at Kaiser Permanente. Write a thank you note or email to all your interviewers. We told her we were going to order it and it was supposed to be there that day. I utilized many resources for research, both inside and outside of our organization, and these resources were crucial in our success. I didn't notice we have new 90 tablet bottles instead of the 30 tablet bottles, and I filled 3 of 90 tablets bottle instead of 3 of 30 tablets. This is a great start! Use a specific example and describe how you handled the situation and any lessons that you learned moving forward to prevent it from happening again. "I am a highly detailed person, and I thrive on having a high level of organization in my day. These go above and beyond what it means to provide compassionate care. ", "In my current role as the lead scheduler, I am responsible for making the schedules for the schedulers in three different departments. Prior to bringing in representatives from three hand-selected companies, I brought up the idea of getting references on them first. It is not the ideal situation, but I have always adjusted for the good of the team. I have trained myself to adapt my communication style, so a patient gets what they need. In the ever-changing and evolving world of healthcare at Kaiser Permanente, being flexible and adaptable in your work is a key trait that your interviewer will be looking for in any candidate that they hire. Depending on the role you are interviewing for at Kaiser Permanente, a majority of the work could be in a team-based environment. Since I have two high school girls who are involved in music. ", "Having worked as an RN for eight years now, my ultimate career goal is to be in a leadership position like a department director. I consider myself to be a strong relationship builder and take pride in my people skills. We do this by creating interview questions that we think you might be asked. I took these methods and incorporated them into our setting. For medical ordering and inventory, I have used a variety of software and programs that were put to use by my organization. ", "From a young age, I was raised around a farm and animals are a huge part of my life. In my current organization, I have been picking up extra shifts in family medicine to expand my skills. I am a people person and build relationships with my coworkers and patients alike. As you answer, talk about how the diverse environment helped you grow and thrive and how you helped foster a culture of inclusion. My personality would positively benefit your team at Kaiser Permanente through my consistent approach to doing the right things in patient care. This is a very good example of your problem resolution skills. As a successful nurse, at this point in my career, I got to where I am at today by providing the best customer service in the clinical environment by building great relationships with my patients. ", Our Professional Interview CoachRachelle Enns Reviewed the Above Answer. Human beings all grow up in different manners and under different philosophies. This skill means that, in most projects, I am great at creating a plan of action but am most comfortable passing the final patient-facing tasks to our more extroverted personnel. The interviewer would like to know if you understand what it takes to keep on top of ordering medical supplies and inventory if hired at Kaiser Permanente. 2,417 Kaiser Permanente Interview Questions & Answers (2023) That way, it's easier to transition care, and the patient has all their info in the same place. You can strengthen this response further by sharing how you see your communication skills benefit your team or patients in the role you're applying to. I am a very energetic, positive person who would like to contribute to a healthy, collaborative team.". Here at Kaiser Permanente, I would look forward to being the ideas person on your team and also expanding my confidence and skill set in taking the lead on some projects. ", "I am happy to hear that Kaiser Permanente values long-term relationships. This is one of the reasons I have applied with Kaiser Permanente. That question can start up a great conversation, and you may learn a thing or two as well. Most interviewers will interpret a cliche response like that as dodging the question. Immediately, I logged on to our email system to find out that the employee in question had requested the day off and I had totally missed their communication to me. This fact is a bonus for me, and it's one of the reasons I chose to work in the medical field. I tend to help the pharmacist with a resolution, and at the same time, fill, input, and answer the phone. There are many tools that you could use to excel in your job but remember - the most significant tools you possess are an excellent attitude and a great team backing you. People feel pretty comfortable with me and often open up about what theyre going through or share their personal lives with me. In your answer, your interviewer will be looking to hear that you are confident in your ability to be a problem-solver on their team. I thrive when I work for supervisors who encourage curiosity and creativity in problem-solving. I would plan to make a positive impact very quickly by conducting training with staff and implementing a code of conduct within the clinic. Application Timeline | Kaiser Permanente Bernard J. Tyson School of Your interviewer will be looking to hear that you have done your research on Kaiser Permanente and that you'll thrive in their workplace culture. I document all necessary information as soon as possible so that the record is up to date and accurate. I now enjoy learning about different cultures from my co-workers and understanding their points of view on work topics. I also check what's low and order specialty if it's a fast mover. How to Answer: Why Do You Want to Work Here? ", "In my current position, we were running into several issues about a year ago that involved the inventory and stocking of supplies in patient rooms. It is best to explain clearly what your strengths are and how those strengths would benefit you as a Radiology PA. This mindset has consistently allowed me to continue with a productive shift no matter the emotions that come my way and I would be able to bring this same level-headedness to work at Kaiser Permanente. Maybe you can see opportunity when others can only focus on the issue. We also met the needs of our team by protecting the positive culture we had worked so hard to create. I think it's okay to be moved by someone else's experience, but I don't need to make it mine. You also made sure to take action so that this did not happen again. By seeing and understanding the history, I can help guide a plan moving forward for the team. I also help the pharmacist with anything they needed from translating to ringing up customers. After communicating the issue with my director, we realized that there wasn't an efficient inventory tracking system and supply ordering system in place for our clinic. Takes notes when I have to and double-check my work to make sure it's done right like typing prescriptions. Behavioral 2. ", "Since growing up in a rural town, I was fascinated with the diversity of students/faculty when I attended Emory University. Display to the interviewer that you are capable of problem-solving within the workplace by talking about a specific time when you were creative, proactive, and displayed the leadership qualities required to resolve a workplace issue.